Job Description
We are currently hiring for Healthcare Call Center Representatives working with our Healthcare client! These positions are 100% Remote US positions working in CST timezone. 6 month contract role to start. Must have previous Healthcare customer service call center work experience! Hours: M-F, must be available for any shift 8AM-8PM EST; Training 8AM-5PM CST (4-6 weeks) Pay Rate: $20/hr Start Date: estimated late Nov/early Dec 100% Remote US - Equipment is provided • Create and complete accurate referrals and applications into centralized customer relationship management platform while staying updated on policy or procedural changes
• Resolve patient's questions and concerns regarding patient journey status
• Enter detailed, accurate, and clear information into company proprietary software while conversing via telephone
• Place outbound phone calls for patient follow-ups or confirmations
• Maintain quality while providing an empathetic and supportive experience to the patient by controlling the patient conversation and educating the caller
• Interact with the patient referral sources, which may include healthcare providers, to process new applicants
• Steward patient accounts from initial contact through final approval/denial
Background check is Criminal, Employment, Education, Drug Screen Please email your resume to courtney.mercier@randstadusa.com for next steps!
salary: $19.99 - $20 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School
Responsibilities
• 2-4 years related customer facing experience and/or training desired or equivalent combination of education and experience
• Previous experience or knowledge of practices and procedures commonly used in a call center or customer service environment highly preferred
• Knowledgeable of insurance billing methods and general pharmacy operations a plus
Skills
- Handling Confidential Information
- Managed Care
- Answering Phones
- Microsoft Office
- Working Independently
- Patient Care Coordination
- Call Center Support
- Basic Software Skills
- Typing Skills
- Empathy
- Call Center
- Telephone Etiquette
- Basic Computer Skills
- Healthcare
Qualifications
- Years of experience: 2 years
- Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Job Tags
Hourly pay, Permanent employment, Contract work, Temporary work, Work experience placement, Currently hiring, Work at office, Remote work, Shift work