Job Description

The Operating Manager is responsible for overseeing the daily operations of a Mango Mango Dessert store, ensuring smooth service for both dine-in and take-out customers. This role requires strong leadership, organizational skills, and a passion for hospitality. The Operating Manager will manage staff, maintain operational standards, and deliver exceptional customer experiences across Mango Mango’s signature dessert categories: classic desserts, pastries, sundaes, smoothies, boba milk tea, fruit teas, and hot teas.

The manager will be required to successfully complete initial 3-week immersive Mango Mango training in New York before being certified to manage the store.

Key Responsibilities

• Daily Operations Management

• Supervise and coordinate all front-of-house and back-of-house activities.
• Ensure efficient service for dine-in and take-out customers.
• Monitor food preparation and presentation to maintain brand standards.

• Team Leadership & Development

• Recruit, train, and schedule staff members.
• Provide coaching and performance feedback to team members.
• Foster a positive, team-oriented work environment.

• Customer Experience

• Ensure guests receive high-quality service and products.
• Handle customer inquiries, feedback, and resolve issues promptly.
• Promote Mango Mango’s vibrant brand identity and dessert offerings.

• Financial & Inventory Oversight

• Manage daily cash handling, deposits, and sales reporting.
• Control inventory levels, order supplies, and minimize waste.
• Track labor and food costs to meet budget goals.

• Compliance & Safety

• Maintain health, safety, and sanitation standards.
• Ensure compliance with local regulations and company policies.
• Conduct regular inspections and audits of store operations.

Qualifications

• Proven experience in food service or retail management (minimum 2–3 years preferred).
• Strong leadership and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of inventory control, scheduling, and financial reporting.
• Passion for hospitality and delivering outstanding customer service.

What We Offer

• Partnership stake in the company
• Work-life balance (45-50hr work-week)
• Simple restaurant operations: no grills, fryers, or ovens used
• Competitive salary and performance-based incentives.
• Health Benefits, Paid Time Off
• Employee discounts on Mango Mango’s signature desserts and beverages.
• A dynamic, supportive team culture.

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