Job Description

POSITION SUMMARY

The Service Technician – Plumbing Sales & Service is responsible for diagnosing, repairing, and installing residential plumbing systems for Beyond Wow Plumbing customers, delivering accurate first-time solutions and a Gold Collar WOW experience on every service call.

ABOUT BEYOND WOW PLUMBING

Founded in 1980 by Sam and Rhonda Dowdy, Beyond Wow Plumbing (formerly S & D Plumbing) is a family-owned and family-run plumbing company serving homeowners across Austin and Central Texas, with locations in Austin, Round Rock, Buda, and Taylor. The company offers a full range of residential plumbing services, including leak detection, drain and sewer repair, water heater service, repiping, and gas lines, all backed by upfront pricing and a 100% satisfaction guarantee. Guided by its mission to empower its team to build bright futures by delivering a WOW experience, Beyond Wow Plumbing holds its Gold Collar Team to core values of growth, discipline, focus, excellence, ownership, and results.

SUCCESS LOOKS LIKE

• Plumbing issues are diagnosed correctly the first time, with minimal callbacks and Gold Collar workmanship on every job.
• Customers receive clear options presented with confidence, driving strong reviews and consistent Comet Care Club enrollments.
• Service calls are completed on schedule with accurate documentation, clean work areas, and zero safety incidents.

OBJECTIVES

• Diagnose and repair residential plumbing issues including leaks, clogs, fixtures, water lines, and drains.
• Install and replace water heaters, tankless units, fixtures, disposals, and water treatment systems.
• Perform leak detection, camera inspections, and drain cleaning using company-provided diagnostic equipment.
• Present multiple repair and replacement options to every customer with clear, upfront pricing, without prejudging affordability.
• Educate homeowners on system conditions, preventive maintenance, and Comet Care Club membership.
• Complete work orders, photos, notes, and payments in the field service software before leaving each job.
• Maintain a clean, organized, and fully stocked service vehicle, reporting inventory needs to the Lead Plumber.
• Follow all local plumbing codes, permitting requirements, and company safety protocols on every job.
• Protect the customer's home with shoe covers, drop cloths, and a thorough cleanup on every call.
• Participate in weekly training and ride-alongs, and support on-call emergency rotations as scheduled.

COMPETENCIES

• Coachable, with a genuine hunger to learn and grow technical and customer service skills.
• Ownership-minded, treating every customer experience as a personal responsibility.
• Methodical and precise in troubleshooting, with a strong drive to get the diagnosis right the first time.
• Confident, clear communicator with the ability to make technical issues easy to understand.
• Reliable and accountable, showing up on time and owning results with no excuses.
• Team-first, with a We before Me mindset and a belief in the company's vision and growth.
• Self-starter who stays productive and solutions-focused in the field.
• Hungry, humble, and smart, with a positive and professional presence.

EDUCATION AND EXPERIENCE

• High school diploma or GED required; Texas Plumbing Apprentice, Tradesman, or Journeyman license preferred or in progress.
• 1 to 2 years of residential plumbing service experience preferred; candidates with strong mechanical aptitude are encouraged to apply.
• Working knowledge of plumbing tools and field service software; valid driver's license and clean driving record required.
• Strong communication and customer service skills that build trust with homeowners.

PHYSICAL REQUIREMENTS

• Field-based role serving homeowners in Austin, Taylor, and surrounding Central Texas communities in a company service vehicle.
• Must be able to lift up to 75 pounds and work in crawl spaces, attics, and outdoor conditions including Texas heat.
• Regular bending, kneeling, climbing ladders, and use of hand and power tools throughout the workday.

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Beyond Wow Plumbing recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

Pay: $70,000.00 - $130,000.00 per year

Benefits:

• Health insurance
• Life insurance
• Vision insurance

Work Location: In person

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